Release date:2010-07-22 17:18
Warranty and Return
We want you to love our products as much as we do. All items we ship have successfully passed our QC inspection.Our warranties ensure you have a fantastic experience while giving you total peace of mind. 45 Day Money Back Guarantee1. In the unlikely situation that your product is faulty, you can send it back for a refund within 45 days of receiving it. Return shipping reimbursement is unavailable. How to request warranty (return, repair and refund)Only faulty items can be returned under warranty. Please follow the warranty process: 1.Please describe the problem with your item in details(what happened and when?) stating your order number and product code ( sku number). Dead on Arrival (DOA)Contact our Support Center for RMA authorization, on the same day of receiving the item, and ship the product back via the least expensive method. One Year Free Repair WarrantyUnless otherwise noted on the product page, product warranty is one year counted from the date of purchase. Missing items, wrong items or package sentPlease be sure to open the parcel and check the contents before signing for the package. Size issue ( the item does not fit)In the clothing business, we may note slight size differences between brands and manufacturers. It is important you check the size chart on the product before ordering. Please follow the warranty process: The product is not faulty, can I return it ?We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Warranty ExemptionsThe buyer must pay the reshipping fee to us before the item is authorized for repair.Product degradation through wear and tear, along with breakage during use, is the customer's responsibility and is not covered by warranty. Note: If the buyer has damaged/misused the item(s), it will immediately void the product's warranty. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them. Other special product warranty:This applies to: men's clothing, shoes, watches, flashlights, phone and tablet accessories. Notes about refundsHonrow refunds are made on your Honrow Wallet(Store credit ) by default. Lifetime Technical SupportReliable, helpful and flexible, Honrow offers basic technical support over the lifetime of your piece. Buy with confidence and enjoy the support you deserve. |